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Privacy Policy
Privacy Policy
Effective Date: 13/05/2025
Last Updated: 24/07/2025
Zynda (“Zynda”, “we”, “us”, or “our”) is committed to protecting the privacy and security of our users and vendors. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our platform, website, mobile applications, and services (collectively, the “Platform”).
By using Zynda, you consent to the collection and use of information as described in this Privacy Policy. If you do not agree, please do not use the Platform.
1. Scope of This Policy
This Privacy Policy applies to all users, vendors, and visitors of the Zynda Platform. It covers information we collect:
Directly from you
Automatically through your use of the Platform
From third parties, where applicable
2. Information We Collect
2.1. Information You Provide to Us
We collect information you voluntarily provide when you:
Register an account
Complete your vendor profile
Place an order or make a payment
Submit a support request
Participate in promotions or surveys
This information may include:
Full name and contact details
Business name and registration information
Shipping and billing addresses
Payment details (processed via secure third-party gateways)
Communications with our support team
Uploaded product information or digital content
2.2. Information We Collect Automatically
We collect certain technical and usage data when you use the Platform, including:
IP address and device ID
Browser type and operating system
Pages viewed and actions taken
Referring website
Date and time of access
Session duration
2.3. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience, including:
Session cookies (for logins and transactions)
Persistent cookies (to remember preferences)
Analytics cookies (to monitor usage and performance)
You can manage your cookie preferences through your browser settings.
3. How We Use Your Information
We use your personal information for the following purposes:
To register and manage user and vendor accounts
To process transactions and payments
To provide customer service and dispute resolution
To personalize your experience on the Platform
To send service updates, newsletters, and marketing communications
To detect, prevent, and investigate fraud and misuse
To comply with applicable legal obligations
We may aggregate or anonymize data for statistical and analytical purposes.
4. Legal Basis for Processing
We process your information based on the following lawful grounds:
Contractual necessity – to fulfill the services you have requested
Legitimate interests – to improve the Platform and protect users
Consent – for marketing or optional features
Legal obligations – to comply with laws, such as the Protection of Personal Information Act (POPIA)
5. Sharing and Disclosure of Information
We do not sell your personal information. We may share information in the following limited circumstances:
With vendors or buyers as required to complete a transaction
With service providers such as hosting companies, payment processors, and IT support
With regulatory bodies or law enforcement when legally required
With business affiliates in the event of a merger, acquisition, or sale of assets
All service providers and partners are bound by strict confidentiality and data protection agreements.
6. Data Retention
We retain your information for as long as necessary to:
Fulfill the purposes outlined in this policy
Comply with legal or regulatory requirements
Resolve disputes and enforce agreements
Afterward, we securely delete or anonymize your data.
7. Your Rights and Choices
Under POPIA and related laws, you have the right to:
Access your personal information
Correct or update inaccurate data
Request deletion of your information
Object to or restrict certain processing
Withdraw consent at any time
Lodge a complaint with the Information Regulator of South Africa
To exercise these rights, please contact us at support@zynda.co.za
8. Data Security
We use appropriate physical, technical, and administrative safeguards to protect your data, including:
Secure servers and encrypted storage
Two-factor authentication for admin access
Role-based access control
Regular security audits
However, no platform can guarantee 100% security. You are responsible for keeping your login credentials safe.
9. Children’s Privacy
Zynda does not knowingly collect data from children under the age of 18. If we discover that a child has submitted information without parental consent, we will take steps to delete that data.
10. Cross-Border Transfers
We may store or process your information on servers located outside South Africa. In such cases, we ensure appropriate safeguards are in place to protect your privacy in accordance with South African law.
11. Third-Party Services and Links
Our Platform may include links to third-party websites or services (e.g., payment gateways, logistics providers). We are not responsible for their privacy practices. We encourage you to review their privacy policies.
12. Policy Updates
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you via email or a notice on the Platform. Your continued use after such updates constitutes acceptance of the revised terms.
13. Contact
If you have questions or concerns about this privacy policy, please Contact Us