Help Center

Q7: What are Zynda’s commission rates and how are they calculated?
A: Standard commission is 10% of the product’s sale price. For high-volume or enterprise vendors, custom rates may apply—contact your account manager for details.

Q8: Are there any subscription or listing fees?
A: No subscription or listing fees. You only pay a commission when you make a sale.

Q9: How and when will I be billed?
A: Commissions are deducted automatically from each sale before payout. You’ll see a breakdown of fees in Dashboard → Earnings for each payout cycle.

Q4: How do I create and manage product listings?
A: In your Dashboard, navigate to Products → Add New. Enter product title, description, images, price, inventory, and category. Save drafts or publish immediately. To edit, go to Products → All Products, click “Edit.”

Q5: Are there limits on the number or type of products I can list?
A: No hard limits—list as many products as you like. However, adult products, weapons, and restricted items are prohibited. Check our Prohibited Items policy for full details.

Q6: What product categories are supported, and how do I pick the right one?
A: Zynda supports major retail categories (e.g., Electronics, Fashion, Home & Garden). When adding a product, choose the category that best matches your item; this improves search visibility and buyer discovery.

Q1: How do I register as a vendor on Zynda?
A: Click “Become a Vendor” in the site footer or header, fill in your business details, upload the required documents (e.g., business registration, tax certificate), and submit. You’ll receive an email within 48 hours confirming approval or requesting more info.

Q2: What documentation do I need to get approved?
A: We require proof of business registration (e.g., CIPC certificate), a valid South African tax number or VAT registration, and a bank statement or letter confirming your banking details.

Q3: How can I set up my vendor storefront?
A: After approval, go to Dashboard → Store Settings. Upload your logo and banner, set your store name and description, choose your storefront URL, and save. Your store goes live immediately after saving.

Q24: How do I contact Zynda vendor support?
A: Email vendorsupport@zynda.co.za or submit a ticket via Help → Submit a Request in the Dashboard. Response time is within 24 hours on business days.

Q25: Is there a vendor community or forum to share best practices?
A: Yes—join our private Facebook group “Zynda Vendors Community” or check out Community → Forums in your Dashboard for discussion boards and vendor-hosted webinars.

Q21: What are the prohibited items and content guidelines?
A: Prohibited goods include illegal substances, weapons, pirated media, and adult content. All product listings must comply with South African law and our full Prohibited Items list (see Terms of Use & Privacy Policy).

Q22: What are the terms for dispute resolution between vendors and buyers?
A: If a buyer files a dispute, Zynda mediates. You’ll have 5 business days to respond. If unresolved, Zynda’s resolution team will make a final decision based on evidence from both sides.

Q23: How does Zynda handle taxes and VAT obligations?
A: Vendors are responsible for VAT registration and remittance. Zynda collects VAT separately on platform fees. You can download your monthly tax summary under Reports → Tax Summary.

Q19: What sales and traffic reports are available?
A: In Analytics → Reports, view daily/weekly/monthly sales, order volume, average order value, and traffic sources (search, referral, direct).

Q20: How can I track my store performance and customer behavior?
A: Use the Dashboard Overview for key KPIs, and click into Reports → Customer Insights to see repeat purchase rate, top products, and abandoned cart metrics.

Q16: How do I customize my store’s branding (logo, banner, etc.)?
A: Go to Dashboard → Store Settings. Upload your logo (min. 300×300 px) and banner (min. 1200×300 px), adjust colors, and add a store description to reflect your brand.

Q17: What promotional tools and discounts can I run?
A: Under Marketing → Promotions, you can create coupon codes (percentage or fixed discount), volume‑based discounts (e.g., buy 2 get 1), and flash sales scheduled by date/time.

Q18: Does Zynda offer advertising or featured placements?
A: Yes. You can purchase “Featured Vendor” spots on category pages or homepage banners. Contact ads@zynda.co.za for rates and availability.

Q13: Which payment methods do you support?
A: We accept all major credit/debit cards, Instant EFT (via Ozow), and Zynda Wallet. Buyers choose at checkout; funds clear in your vendor account immediately upon successful capture.

Q14: When and how do I receive my payouts?
A: Payouts process every Friday. Funds are sent to your nominated bank account via EFT and should arrive within 1–2 business days.

Q15: How do refunds, returns, and chargebacks work?
A: Buyers can request returns within 21 days. Once you approve and receive the return, issue a refund through Orders → Return Requests. Chargebacks are handled per our Dispute Resolution policy—Zynda will mediate if a buyer files one with their bank.

Q10: How will I be notified of new orders?
A: You’ll receive an email notification and an in‑platform alert. In your Dashboard under Orders, new orders appear with “Pending” status.

Q11: What is the process for packing, shipping, and confirming delivery?
A: 1) Pack items securely. 2) Mark the order “Ready to Ship” in your Dashboard. 3) Generate a shipping label (if using an integrated carrier) or arrange your own. 4) Once scanned by the carrier, mark the order “Shipped.” Zynda will automatically update the buyer with tracking info.

Q12: Can I integrate my own shipping carrier or print labels through Zynda?
A: Yes. Under Settings → Shipping, enable either Zenda‑integrated carriers (e.g., The Courier Guy) or add your own carrier by API or manual label upload.